Terms & Conditions
Last updated: 2026
1. About These Terms
These Terms & Conditions govern any design work commissioned from Chieng' Graphics Studio ("the Studio," "we," "us"), a Nairobi-based design practice, by any client ("you," "the Client"). By requesting a quote, sending a brief, or commissioning work, you agree to these terms.
2. Quotes & Pricing
The price estimator on this site gives a ballpark range based on typical entry-level Kenyan design rates — it is not a final quote. The exact price is confirmed after we've reviewed your full brief, and may differ from the on-site estimate depending on the actual scope of work.
3. Deposits & Payment
A deposit is required before work begins, with the balance due before final files are handed over. Payment is accepted via M-Pesa or bank transfer, with details shared directly once your brief and price are confirmed. Deposits are non-refundable once design work has started, except where the Studio is unable to deliver the agreed work.
4. Revisions
The number of revision rounds included depends on the tier selected at the quote stage: Basic (light touch-ups only), Standard (2–3 rounds), and Detailed (multiple concepts plus extra rounds). Revisions beyond what's included can be added for an additional fee, agreed in advance.
5. Turnaround Time
Typical turnaround is 2–4 days for simple pieces (flyers, posters) and 5–10 days for logos and brand work, depending on complexity and how quickly feedback is provided. Rush delivery may be available for an additional fee — mention your deadline in your brief.
6. Ownership & Usage Rights
Full ownership of the final, approved design transfers to the Client once payment is complete in full. Until final payment is received, all drafts, concepts and files remain the property of the Studio. The Studio reserves the right to display completed work in its portfolio and on social media for promotional purposes, unless the Client requests confidentiality in writing before the project begins.
7. Client Responsibilities
The Client agrees to provide timely feedback, and any content, logos, brand assets or account access needed to complete the work. Delays in providing these may extend the agreed turnaround time.
8. Cancellations
Either party may cancel a project before work begins with no penalty. Once work has started, the deposit is retained to cover time already spent, and any additional work completed beyond the deposit amount is billed at the agreed rate.
9. Limitation of Liability
The Studio will make every reasonable effort to deliver quality work on time, but is not liable for indirect losses (such as lost business or lost revenue) arising from the use of delivered designs. The Client is responsible for ensuring final designs are properly reviewed before printing or publishing.
10. Governing Law
These terms are governed by the laws of Kenya. Any disputes will first be addressed through direct discussion between the parties before any other action is taken.
11. Changes To These Terms
These terms may be updated from time to time as the Studio grows. The version shown on this site at the time you commission work is the version that applies to your project.
12. Questions
Reach out via the contact page with any questions about these terms before starting a project.